Attendance and Punctuality
[ ] Does not communicate about absences or lateness; does not follow policy; absences or lateness interfere with quantity and quality of work.
[ ] Not necessarily perfect attendance or compliance with workplace attendance policies, but participant is aware of next steps to address any issues.
[ ] May need prompting or guidance about break times or other attendance issues.
[ ] Participant demonstrates that he/she understands the workplace policies about attendance.
[ ] Leaves and returns from breaks promptly
[ ] Communicates with supervisor if late or absent.
[ ] Consistent attendance and punctuality.
[ ] Plans ahead about days off and breaks; anticipates absences when possible; coordinates with others; and communicates appropriately.
[ ] Participant shows leadership on this issue by acting as a peer leader and role model; coaching others about attendance and punctuality.
[ ] Needs to have a plan for improving workplace communication skills because of issues of inappropriate or disrespectful communication.
[ ] Does not attempt active listening skills; seems indifferent to communication.
[ ] Is developing workplace communication skills.
[ ] May need to work on communicating concisely, using appropriate volume (not too loud or soft), using appropriate tone, using workplace-appropriate language or making self understood.
[ ] Communicates clearly and uses language appropriate to the workplace both in person and on the phone.
[ ] Communicates courteously in greeting and carrying on conversations with customers and co-workers.
[ ] If communicating in a language other than one`s own first language (whether English or another language), communicates clearly and effectively at a pace, volume and vocabulary level that is appropriate and comfortable
[ ] Uses alternative methods of communication where appropriate.
[ ] Takes initiative to learn the vocabulary of the workplace and to build workplace communication skills.
[ ] Shows initiative in improving own communication skills, by, for example, asking follow-up questions of speaker in order to confirm understanding.
[ ] Shows initiative by understanding own learning style and seeking instructions in a format that works best (such as oral, written or visual instruction).
[ ] Uses effective communication skills in teaching others, leading, persuading, selling, negotiating and/or other workplace roles.
[ ] Presents effectively to groups, customers, supervisors or other audiences, using a well-organized format and clear, concise language.
[ ] Is multi-lingual and is able to support the work of the organization by speaking more than one language.
Critical Thinking and Problem Solving
[ ] Neglects problems or issues that arise; does not ask questions or notify supervisor of important problems and issues; allows problems to become worse.
[ ] Makes decisions without seeking guidance, or makes decisions that are contrary to workplace policies; resulting in problems becoming worse.
[ ] Seeks advice when problems arise.
[ ] May need prompting to notice problems and to analyze the problem and think of possible solutions.
[ ] Notices problems and issues when they arise.
[ ] Speaks to supervisor or other co-worker as appropriate.
[ ] Assists in analyzing the problem or situation and identifying possible solutions.
[ ] Has creative ideas for improvements in the workplace
[ ] Speaks to supervisor or other co-worker as appropriate and actively engages in analyzing the situation.
[ ] Shows insight in identifying root causes of a problem and identifying solutions.
[ ] Guides other in problem solving.
[ ] Generates effective ideas that have been successfully implemented.
[ ] Helps to set up systems and policies to address and prevent problems.
[ ] Does research to assist with analyzing problems and identifying solutions.
Motivation and Initiative
[ ] Does not follow instructions or respond to directives. Needs to have a formal plan for improving performance.
[ ] With guidance, works steadily and productively.
[ ] May need some prompting and re-direction to focus on tasks.
[ ] Works steadily and productively.
[ ] Takes initiative to contact supervisor to ask for next task.
[ ] Shows enthusiasm for work.
[ ] Sees projects through completion.
[ ] Checks work for quality and accuracy.
[ ] Works independently when supervisor is not available.
[ ] Self motivated and/or takes on a leadership role.
[ ] Anticipates what needs to be done next.
[ ] Demonstrates innovative thinking.
Teamwork and Collaboration
[ ] Is involved in conflicts with co-workers or others.
[ ] Upon receiving feedback, exhibits negative reaction, such as rolling eyes or sighing; or does not change the behavior or work performance.
[ ] When conflicts arise, participant is responsive to suggestions and guidance; is learning to address challenges related to working with others.
[ ] May be initially resistant to feedback but then responds positively and changes behaviors.
[ ] Works steadily and productively with others and individually
[ ] Respects co-worker diversity in terms of race, ethnicity, gender, sexual orientation, age and religion.
[ ] Works well with people with different work styles.
[ ] Seeks opportunities to talk with supervisors, co-workers or others about work projects
[ ] Acts as a formal or informal team leader or role model
[ ] Pays attention to the workload, schedules and support needs of supervisors and co-workers
Workplace Culture, Policy and Safety
[ ] Does not adhere to workplace rules and procedures. Needs to have a plan for formally reviewing workplace policy and safety guidelines.
[ ] Problems related to issues such as cellphone use, workplace appearance or safety issues interfere with the success of the work experience.
[ ] May sometimes show behavior that is out-of-place in a workplace culture but is developing greater awareness.
[ ] Actions are sometimes well-intentioned but not appropriate to the workplace (such as being bossy or going overboard with projects).
[ ] Adheres to all safety regulations.
[ ] Respects confidential information.
[ ] Displays ethical behavior in use of time, resources, computers, and information.
[ ] Displays understanding of the mission of the organization and/or department.
[ ] Follows example of staff behavior in areas such as computer use, use of time, and workplace behavior. Exhibits mature, appropriate behavior.
[ ] Takes initiative to learn about the organization and to understand own role in the organization.
[ ] Asks for additional training/development.
[ ] Displays cultural competence; works respectfully and effectively with people of different ages, cultures and experiences.
[ ] Takes initiative to inform supervisor of safety or confidentiality issues.
[ ] Learns about all aspects of the organization and acts as an integral member of the organization.
[ ] Develops positive mentoring and collaborative relationships within work environment.