WBLP Resource Guide - Employability Skills Rubric

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Attendance and Punctuality


[ ] Does not communicate about absences or lateness; does not follow policy; absences or lateness interfere with quantity and quality of work.


[ ] Not necessarily perfect attendance or compliance with workplace attendance policies, but participant is aware of next steps to address any issues.

[ ] May need prompting or guidance about break times or other attendance issues.


[ ] Participant demonstrates that he/she understands the workplace policies about attendance.

[ ] Leaves and returns from breaks promptly

[ ] Communicates with supervisor if late or absent.


[ ] Consistent attendance and punctuality.

[ ] Plans ahead about days off and breaks; anticipates absences when possible; coordinates with others; and communicates appropriately.


[ ] Participant shows leadership on this issue by acting as a peer leader and role model; coaching others about attendance and punctuality.



[ ] Needs to have a plan for improving workplace communication skills because of issues of inappropriate or disrespectful communication.

[ ] Does not attempt active listening skills; seems indifferent to communication.


[ ] Is developing workplace communication skills.

[ ] May need to work on communicating concisely, using appropriate volume (not too loud or soft), using appropriate tone, using workplace-appropriate language or making self understood.


[ ] Communicates clearly and uses language appropriate to the workplace both in person and on the phone.

[ ] Communicates courteously in greeting and carrying on conversations with customers and co-workers.

[ ] If communicating in a language other than one`s own first language (whether English or another language), communicates clearly and effectively at a pace, volume and vocabulary level that is appropriate and comfortable


[ ] Uses alternative methods of communication where appropriate.

[ ] Takes initiative to learn the vocabulary of the workplace and to build workplace communication skills.

[ ] Shows initiative in improving own communication skills, by, for example, asking follow-up questions of speaker in order to confirm understanding.

[ ] Shows initiative by understanding own learning style and seeking instructions in a format that works best (such as oral, written or visual instruction).


[ ] Uses effective communication skills in teaching others, leading, persuading, selling, negotiating and/or other workplace roles.

[ ] Presents effectively to groups, customers, supervisors or other audiences, using a well-organized format and clear, concise language.

[ ] Is multi-lingual and is able to support the work of the organization by speaking more than one language.

Critical Thinking and Problem Solving


[ ] Neglects problems or issues that arise; does not ask questions or notify supervisor of important problems and issues; allows problems to become worse.

[ ] Makes decisions without seeking guidance, or makes decisions that are contrary to workplace policies; resulting in problems becoming worse.


[ ] Seeks advice when problems arise.

[ ] May need prompting to notice problems and to analyze the problem and think of possible solutions.


[ ] Notices problems and issues when they arise.

[ ] Speaks to supervisor or other co-worker as appropriate.

[ ] Assists in analyzing the problem or situation and identifying possible solutions.


[ ] Has creative ideas for improvements in the workplace

[ ] Speaks to supervisor or other co-worker as appropriate and actively engages in analyzing the situation.

[ ] Shows insight in identifying root causes of a problem and identifying solutions.


[ ] Guides other in problem solving.

[ ] Generates effective ideas that have been successfully implemented.

[ ] Helps to set up systems and policies to address and prevent problems.

[ ] Does research to assist with analyzing problems and identifying solutions.

Motivation and Initiative


[ ] Does not follow instructions or respond to directives. Needs to have a formal plan for improving performance.


[ ] With guidance, works steadily and productively.

[ ] May need some prompting and re-direction to focus on tasks.


[ ] Works steadily and productively.

[ ] Takes initiative to contact supervisor to ask for next task.


[ ] Shows enthusiasm for work.

[ ] Sees projects through completion.

[ ] Checks work for quality and accuracy.

[ ] Works independently when supervisor is not available.


[ ] Self motivated and/or takes on a leadership role.

[ ] Anticipates what needs to be done next.

[ ] Demonstrates innovative thinking.

Teamwork and Collaboration


[ ] Is involved in conflicts with co-workers or others.

[ ] Upon receiving feedback, exhibits negative reaction, such as rolling eyes or sighing; or does not change the behavior or work performance.


[ ] When conflicts arise, participant is responsive to suggestions and guidance; is learning to address challenges related to working with others.

[ ] May be initially resistant to feedback but then responds positively and changes behaviors.


[ ] Works steadily and productively with others and individually

[ ] Respects co-worker diversity in terms of race, ethnicity, gender, sexual orientation, age and religion.

[ ] Works well with people with different work styles.


[ ] Seeks opportunities to talk with supervisors, co-workers or others about work projects


[ ] Acts as a formal or informal team leader or role model

[ ] Pays attention to the workload, schedules and support needs of supervisors and co-workers

Workplace Culture, Policy and Safety


[ ] Does not adhere to workplace rules and procedures. Needs to have a plan for formally reviewing workplace policy and safety guidelines.

[ ] Problems related to issues such as cellphone use, workplace appearance or safety issues interfere with the success of the work experience.


[ ] May sometimes show behavior that is out-of-place in a workplace culture but is developing greater awareness.

[ ] Actions are sometimes well-intentioned but not appropriate to the workplace (such as being bossy or going overboard with projects).


[ ] Adheres to all safety regulations.

[ ] Respects confidential information.

[ ] Displays ethical behavior in use of time, resources, computers, and information.

[ ] Displays understanding of the mission of the organization and/or department.

[ ] Follows example of staff behavior in areas such as computer use, use of time, and workplace behavior. Exhibits mature, appropriate behavior.


[ ] Takes initiative to learn about the organization and to understand own role in the organization.

[ ] Asks for additional training/development.


[ ] Displays cultural competence; works respectfully and effectively with people of different ages, cultures and experiences.

[ ] Takes initiative to inform supervisor of safety or confidentiality issues.

[ ] Learns about all aspects of the organization and acts as an integral member of the organization.

[ ] Develops positive mentoring and collaborative relationships within work environment.